Shipping policy
Free Shipping Offer
Airevia offers free shipping on all orders of 2 or more Airevia monitors.
Shipping Coverage
We currently ship throughout the United Kingdom and to most international destinations, with some exceptions due to local delivery limitations.
If you're unsure whether we can deliver to your location, please contact us at support@tryairevia.
Processing & Delivery Times
Order Processing
- Orders are processed Monday through Friday, excluding public holidays
- Standard processing time is 1–2 business days
- During particularly busy periods, processing may take up to 5 business days
- You'll receive a shipping confirmation email with tracking information once your order has been dispatched
Estimated Delivery Times
- United Kingdom: 7–12 business days
- Europe: 10–18 business days
- United States: 7–12 business days
- Canada: 7–14 business days
- Australia & New Zealand: 10–18 business days
- Other countries: 12–22 business days
Please Note
Delivery estimates are not guaranteed and may occasionally be affected by factors outside of our control, including:
- Local courier delays
- Flight availability
- Weather conditions
- Customs processing
- Public holidays
- Other unforeseen circumstances
Order Tracking
Once your order has been dispatched, we'll send your tracking number to the email address provided at checkout.
Please allow 2–5 business days for tracking information to become fully active after dispatch.
If you need help locating your order, contact us at support@tryairevia.
Shipping Location & Fulfilment
To help us keep Airevia affordable while delivering orders efficiently, some orders may be shipped directly from one of our international fulfilment partners.
The warehouse used for your order will depend on product availability and your delivery location.
This allows us to efficiently serve customers across the UK and internationally while keeping unnecessary fulfilment costs down.
Customs & Import Duties
International orders may occasionally be subject to customs charges, taxes or import duties depending on the destination country.
Any such charges are determined by local authorities and are the responsibility of the customer.
We recommend checking your country's import regulations before ordering if you are unsure.
Address Accuracy
Please carefully check your delivery information before completing your order.
- Customers are responsible for providing an accurate shipping address
- We cannot guarantee that an address can be changed once an order has entered fulfilment
- Airevia cannot be held responsible for delivery problems caused by incorrect or incomplete information provided at checkout
- If an error was made by us, we'll work with you to make it right at no additional cost
If you notice a mistake immediately after ordering, contact support@tryairevia as soon as possible.
Lost or Stolen Packages
Lost Packages
If your tracking information has not updated for 20 days, please contact us so we can investigate the shipment.
Where a parcel is confirmed as lost in transit, we'll arrange an appropriate replacement or resolution.
Claims should be submitted within 30 days of the estimated delivery date.
Delivered but Missing Packages
If your tracking shows that your parcel has been delivered but you cannot locate it:
- Check around your property, including any designated safe places
- Check with neighbours or other members of your household
- Allow 1–2 business days in case the courier has marked the parcel as delivered early
- Contact the local courier using your tracking number
- If you still cannot locate the parcel, contact us at support@tryairevia
We'll do our best to help investigate the delivery.
Customer Support
Our team is here to help with any questions about your order.
Email: support@tryairevia
Response time: Usually within 24 hours, Monday to Friday
Policy Updates
Airevia reserves the right to update this shipping policy when necessary.
The latest version of the policy will always be available on our website.
By placing an order with Airevia, you acknowledge and agree to the terms outlined in this shipping policy.